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If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must not be damaged and in it's original packaging.
We will need order number to verify the purchase.
Hair Extensions Return
Why are glamour pot hair Extensions not exchangeable/returnable if used?
Human hair extensions are a hygienic product and cannot be returned or exchanged once they have been used. We always take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety reasons. This is an industry standard, and other hair extensions suppliers do not allow returns of used items for the same reasons. No exceptions will be made. If you are unsure about the integrity of your glamour pot hair Extensions, contact our customer service by email at customerservice@glamourpot.com or call 242 677 1541
Eligibility:
• Extensions must be in all of its original packaging & not be used and any form, this includes wash, straighten or colored.
• Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
Out of Stock Policy:
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. Most out of stock items are in stock again within 1-2 weeks & sometimes sooner. Backorders will automatically be upgraded to 2-4 day shipping (*Domestic orders only) to get it to you even sooner. Custom length items are not kept in stock, but can be special ordered for you and are shipped within three to four (3-4) weeks.
Order Cancellation Policy:
To cancel an order you have placed with glamourpot.com, you must contact customer support by email customerservice@glamourpot.com or by phone 242.677.1541 before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us. customerservice@glamourpot.com or call us 242.677.1541
Restocking Fee Policy
All items are subject to a 10% restocking fee on all returnable items within the3 days of the purchasing date depending on their condition.
If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
For example, if you spent $110 but returned an item(s) that cost $40, you no longer qualify for free shipping. Free shipping is for orders over $99, your order total is now $70 after your return. Therefore, you are responsible for the shipping cost.
If you have any further questions regarding this policy, please call our customer service at 242.677.1541
Type of Return Request Restocking Fee Applied?
Buyers changes mind, buyer remorse or price difference Yes
Buyer refuses delivery Yes
Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller Yes
Buyer receives an item materially different from what they ordered No
Order is returned as undeliverable No but an amount equivalent to the return shipping costs will be deducted
Items arrive to the buyer damaged or defective No
Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No